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Tag: Price Escalation

  • Inflation-Proofing Your Service Agreements

    Inflation-Proofing Your Service Agreements

    A three-year agreement at a fixed price is a bet that nothing gets more expensive. You will lose that bet.

    TL;DR Put an annual escalation clause in every multi-year agreement, a material volatility clause in anything with significant materials, and an expiry date on every quote. All three are standard and all three are easy to agree up front.

    The three protections

    Clause Protects against Where
    Annual escalation General cost drift Any agreement over 12 months
    Material volatility Commodity spikes Anything materials-heavy
    Quote expiry Delay between quote and start Every quote you issue

    All three are normal commercial terms. Clients accept them readily when raised at signing. Raising them later looks like a renegotiation.

    The annual escalation clause

    The cleanest protection for recurring agreements.

    A workable clause

    The fee will be adjusted annually on the anniversary of commencement by the greater of three percent or the percentage change in the Consumer Price Index for All Urban Consumers (CPI-U), US city average, all items, as published by the US Bureau of Labor Statistics, for the preceding twelve months. Notice of the adjusted fee will be provided at least thirty days before it takes effect.

    Why the floor matters. In a low-inflation year, CPI might be under 2% while your specific costs, particularly labour and insurance, rose more. A floor of 3% protects you. A pure CPI link can leave you behind.

    Be specific about which index. “Inflation” is not a number. Name the exact series, the geography and the publisher, or you will argue about which figure applies.

    Material volatility clauses

    For work with significant material content, CPI is too slow and too general. Steel, copper, lumber and fuel move far faster than a general index.

    A workable clause

    Quoted prices are based on material costs as at the quote date. If the cost of [named materials] increases by more than ten percent between the quote date and the order date, the Contractor may adjust the price by the amount of the increase, supported by supplier documentation. The Client may terminate without penalty within five business days of such notice.

    Three features that make it fair and therefore acceptable

    • A threshold, so trivial movements do not trigger it.
    • Documentation required, so it cannot be abused.
    • A termination right, so the client is not trapped.

    That last one is what gets it signed. A one-sided clause gets negotiated out. A balanced one gets accepted.

    Quote expiry windows

    The simplest protection and the most commonly omitted.

    Put a date on every quote.

    This quote is valid for 30 days from the date above. After that we are happy to requote at current prices.

    How long

    Job type Validity
    Small repair, materials on hand 30 to 60 days
    Standard job with ordered materials 14 to 30 days
    Materials-heavy or volatile commodity 7 to 14 days
    Large project 30 days, with a volatility clause

    Without an expiry, a quote is open indefinitely. Customers do return with a two-year-old quote and expect it honoured, and refusing without a stated term is an awkward conversation you could have avoided with one line.

    Annual review, built in

    Even with escalation clauses, schedule a proper review.

    Once a year, check

    • Have your actual costs moved more than the escalation applied?
    • Has the scope quietly expanded?
    • Is the client still profitable at the current fee?
    • Is the agreement still the right shape?

    Escalation clauses handle drift. They do not handle scope creep, which is usually the bigger problem on long agreements.

    Raising it at signing

    The clause is easy to agree in advance and hard to add later. Frame it as normal.

    One thing in the agreement: there is a standard annual adjustment, the greater of three percent or CPI, with thirty days notice. That is so we are not coming to you mid-term asking to renegotiate when costs move. It keeps the pricing predictable for both of us.

    “Predictable for both of us” is the framing that works. The client is not agreeing to increases. They are agreeing to a known mechanism instead of an unknown conversation.

    Regional note

    Consumer contract rules vary. Some jurisdictions restrict automatic price escalation in consumer agreements, require specific disclosure, or give cancellation rights on notice of an increase.

    For business-to-business agreements escalation clauses are standard and rarely contested.

    For consumer agreements, check your local rules and consider offering an explicit cancellation right on notice, which is often required and makes the clause more defensible regardless.

    This is not legal advice. Have a lawyer review your standard terms once. It is a small cost against the agreements it protects.

    Add an expiry date to your quote template today. That is a one-line change and it closes the most common gap between what you quoted and what it now costs you to deliver.

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