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The foundations. What a customer actually sees when they look you up, and why most of it happens without you.

  • Turn One Project Into Ten Posts

    Turn One Project Into Ten Posts

    A single completed job contains more material than most businesses get out of a month. Here is how to break one project…

  • Where a Local Business Should Actually Be

    Where a Local Business Should Actually Be

    You cannot be everywhere and you should not try. How to pick the one or two places worth your attention, based on…

  • What to Post When You Have Nothing

    What to Post When You Have Nothing

    Fifteen post ideas that come from work you already did, for the weeks when nothing photogenic happened and you still need something…

  • Reviews Outperform Your Ad Budget

    Reviews Outperform Your Ad Budget

    What the research actually says about review behavior, why most businesses have fewer reviews than their happy customers would suggest, and how…

  • The Case Against Posting Every Day

    The Case Against Posting Every Day

    Daily posting is the default advice and for most small businesses it is actively counterproductive. What it costs, what it teaches the…

  • How Often Should You Actually Post?

    How Often Should You Actually Post?

    The honest answer to posting frequency for a small business, why the advice you have read is aimed at somebody else, and…

  • The Abandoned Page Problem

    The Abandoned Page Problem

    A social account with no posts for two years does more damage than no account at all. Here is what a dead…

  • Why Your Best Work Is Invisible Online

    Why Your Best Work Is Invisible Online

    The gap between how good your work is and how good it looks online is almost always a documentation problem, not a…

  • Audit Your Own Presence in 20 Minutes

    Audit Your Own Presence in 20 Minutes

    A step by step self audit using only free tools. Twenty minutes, no jargon, and you end up with a written list…

  • Word of Mouth Stopped Being Enough

    Word of Mouth Stopped Being Enough

    Referrals still work. What changed is what happens between the recommendation and the phone call, and that step happens somewhere you are…